Privacy Policy

Effective Date: August 1, 2026

Welcome to Dragonia Casino. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services in New Zealand. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

Identity Information: name, date of birth, gender.
Contact Information: email address, phone number, postal address.
Account Information: username, password, account preferences.
Payment Information: credit/debit card details, bank account information, transaction history.
Technical Data: IP address, browser type, device information, operating system, and browsing behavior on our site.
Verification Data: documents required to verify your identity and age, such as government-issued ID.

2. How We Use Your Information

We use your personal information to:

Provide and manage your account and access to our casino games and services.
Process your deposits, withdrawals, and other transactions.
Verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations.
Communicate with you regarding your account, promotions, updates, and customer support.
Improve our website, services, and user experience through analytics and research.
Prevent fraud, unauthorized access, and other illegal activities.

3. Sharing Your Information

We may share your personal information with:

Service Providers: third-party companies that assist us in operating our business, such as payment processors, identity verification services, and IT providers.
Regulatory Authorities: government agencies and regulators as required by New Zealand law or other applicable jurisdictions.
Affiliates and Partners: with your consent or as necessary to provide you with promotions or services.
Legal Requirements: when required by law, court order, or to protect our rights and property.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, secure servers, access controls, and regular security assessments.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

Access your personal information held by us.
Request correction of any inaccurate or incomplete information.
Request deletion of your personal information, subject to legal and regulatory requirements.
Withdraw consent where processing is based on your consent.
Complain to the Privacy Commissioner if you believe your privacy rights have been breached.

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertising. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

8. International Transfers

Your personal information may be transferred to and processed in countries outside New Zealand, including countries that may not have the same data protection laws. We ensure that any such transfers comply with applicable laws and that your information is adequately protected.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a person under 18, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Dragonia Casino Privacy Team
Email: [email protected]
Phone: +64 9 123 4567
Address: 123 Dragonia Street, Auckland 1010, New Zealand

Thank you for trusting Dragonia Casino with your personal information.